Shipping policy

Shipping Policy

Processing Time

  • Orders are usually processed the same business day.

  • During busy periods, processing may take up to 24–48 hours.

Delivery Timeframes (Australia)

  • Standard delivery: 2–4 business days after processing for most metro areas.

  • Regional and remote areas can take a little longer.

  • Public holidays can add delays outside our control.

Carriers, Tracking and Packaging

  • All orders include tracking. You’ll receive tracking details by email once your parcel is on the way.

  • Discreet packaging: plain outer packaging with no product names on the label.

  • Authority to Leave (ATL) can be selected at checkout if available. If ATL is used, liability transfers once the carrier marks the parcel delivered.

Address Issues and Failed Delivery

  • Please check your shipping address carefully. We can’t replace items shipped to an incorrectly provided address.

  • If a parcel is returned to sender due to an incomplete or incorrect address, we’ll contact you to arrange re-shipping (additional postage may apply).

Lost or Late Parcels

  • If your parcel hasn’t moved for 5 business days after the last scan, contact us at hello@seloura.com.au with your order number and tracking link.

  • We’ll lodge an investigation with the carrier.